KYC & Verification
What gets checked on your account, and when.
The full policy is not on this page
We would rather say that plainly than print an identity-document list and a retention period that are not the operator's own words. What the product actually checks today is set out below, in full. For the complete written policy, support has the current text and will send it to you.
Ask support for the full policyWhat is checked today
Your mobile number is verified by a one-time codeAt sign-up you enter the number, choose whether the OTP reaches you by SMS or on WhatsApp, and type the six digits back in.
A withdrawal needs a code before it will go throughEvery payout, not only your first one. If there is no verified number on the account yet, the withdraw screen asks for one before you get to the amount.
One code approves one payout, to one destinationChange the bank account or the crypto chain after the code arrives and it stops counting, so you send a fresh one. This is what stops a code approved for your account paying out to somebody else's.
There is no document upload in the appNothing in the product asks you to photograph an ID or a bank statement. If anyone asks you for documents through another channel, check with support before you send anything.
What to ask support
- The full written verification policy, sent to you in writing
- Which documents, if any, apply to your account
- How to change the mobile number on your account
- Why a code did not arrive, or arrived too late to use
- What happens to information you have already given
- How long verification details are kept
Keep the number reachable
The number on your account is where the withdrawal code goes, so a number you have lost access to will stop a payout. If yours has changed, tell support before you next want to take money out rather than after.